Privacy Policy

This Privacy Policy explains how information about you is collected, used and disclosed by M-3 Information, LLC (“M3,” “we” or “us”). This Privacy Policy applies to information we collect when you use our websites, mobile applications and other online products and services that link to this Privacy Policy (collectively, the “Services”) or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the bottomĀ of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the ways you can help protect your privacy.

1. Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you request a demo, create an account, add authorized users, assign patients to clinicians, purchase a subscription, request customer support or otherwise communicate with us. The types of information we collect include:

  • Registration Information:When you request a demo of M3 Clinician or register for an online account, we collect information such as your name, email address, username, password and contact information about your practice.
  • Authorized User Information:We collect information about other users authorized to use your M3 account, including their names, titles, usernames and passwords.
  • Patient Information:When you assign patients to your practice (or to a specific clinician), we collect information about these patients which may include their names, email addresses, dates of birth, last four digits of their Social Security numbers and genders. We also collect patient assessment information, such as their M3 scores, medications, side effects, therapies, adherence problems, lab test follow ups and progress notes.

2. Information We Collect Automatically When You Use the Services

When you access or use our Services, we automatically log information, including the type of browser you use, access times and pages viewed. We may also use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve our Services and your experience, see which areas and features of our Services are popular and count visits. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. For more information about cookies, and how to disable them, please see “Your Choices” below.

3. Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect through our Services.

4. Use of Information

We may use information about you for various purposes, including to:

  • Provide, maintain and improve our Services;
  • Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about products, services, offers, promotions, rewards and events offered by M3 and others and provide news and information we think will be of interest to you;
  • Monitor and analyze trends, usage and activities in connection with our Services;
  • Personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests;
  • Link or combine with information we get from others to help understand your needs and provide you with better service; and
  • Carry out any other purpose for which the information was collected.

M3 is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services, you consent to the processing and transfer of information in and to the United States and other countries.

5. Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
  • If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, including our Terms of use, or to protect the rights and property of M3 or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and
  • With your consent or at your direction, including if we notify you that the information you provide will be shared in a particular manner and you provide such information.

We may also share aggregated or anonymized information that does not directly identify you.

6. Analytics Services Provided by Others

We may allow others to provide analytics services on our behalf. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by M3 and others to, among other things, analyze and track data, determine the popularity of certain content and better understand your online activity.

7. Security

M3 takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

8. Information About You

You may update or correct information about you at any time emailing us at mail@m3information.com. If you would like to request that we delete information about you, email us at mail@m3information.com but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

9. Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

10. Promotional Communications

You may opt out of receiving promotional emails from M3 by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at mail@m3information.com.

Last Updated: January 22, 2014